9.30-9.45 Chairman’s Opening Remarks

Mark McQuade, Founder, Working With Crowds Ltd


9.45-10.15 CASE STUDY:  Presenting Magnificence, Securely: Summer Opening of The State Rooms, Buckingham Palace

Each summer Buckingham Palace welcomes over 500,000 visitors to The State Rooms, welcoming the public into the London residence and administrative headquarters of Her Majesty The Queen. Buckingham Palace is recognised around the world as the focus of national and royal celebrations as well as the backdrop to the regular Changing the Guard ceremony, however the infrastructure required to welcome 9000 visitors per day is built on an annual basis to facilitate the Summer Opening. Daniel Feeney, Head of Visitor Services for Royal Collection Trust at Buckingham Palace, will discuss the elements of the security aspects of this project, most notably how the Royal Collection Trust team deliver a visitor journey befitting of The Queen, whilst ensuring that the Palace remains a safe and secure environment for all.


Dan Feeney, Head of Visitor Services – Buckingham Palace, Royal Collection Trust


10.15-10.45 Security by numbers

A rigorous, quantitative, evidence based, detailed approach to security screening delivers safer and more secure places and events with better visitor experience and less cost. This presentation shows how.


Simon Ancliffe, Founder and Chairman, Movement Strategies


10.45-11.15 Morning Break


CASE STUDY: Creating outstanding customer experience in safe environments


Joanna Wales, Head of Operations and Events, Ascot Racecourse Ltd


11.45-12:15 CASE STUDY: Managing the masses at the Royal Wedding

·        Importance of an integrated planning & command working to consistent threat assessment & planning assumptions

·        Layers of protective security

·        How public safety & protective security can be achieved


Chief Inspector Pete Dalton, Joint Operations Unit – Protection Group, Hampshire Constabulary and Thames Valley Police


12.15-13.15 Lunch Break


Crowd safety and risk analysis

Anticipating rather than reacting: the RAMP-Model of Prof. Dr. G. Keith Still shows reliable ways to understand networks, systems and potential crowd dynamics long before an event and allows precise preparation long before a potential emergency might occur. This can be illustrated with examples from Dubai NYE, an art show in Hollywood and the Presidential Inauguration 2017. In all cases, limited information was available to paint a complete picture, and in all cases the blanks were filled in by crowd science analysis.


Marcel Altenburg, Senior Lecturer of Crowd Science, Manchester Metropolitan University




Flow Management of People from a BIM Perspective

When the rest of the project is coordinated via BIM, the pedestrian flow or evacuation models should be coordinated as well. In this talk Peter Debney of Oasys will share a case study on simulating rush hour at a major London train station using BIM methodologies.


Professor Peter Debney, Application Specialist – Structural/MassMotion, Oasys Ltd


14:15-14:45 The Built Environment: technological innovation vs cultural adoption

The current technological climate is a wonderful place to exist, particularly if your research includes automating information systems. We are at a turning point not only in technological capability, but perhaps more importantly in societal awareness and readiness. This readiness now extends to the public sector, where most large-scale deployments of any solution will take place, and we collectively anticipate the day when powerful, accurate information is at the fingertips of end-users that need it most.


So what’s taking so long? What is stalling the introduction of a truly intelligent built environment? Competition? Security concerns? Today, thought leader Liam Wright will discuss the elephant in the room, a widely unacknowledged truth about the void between technological innovation and cultural adoption of solutions.


Liam Wright, Managing Director, Innotech Insights Ltd


14:45-15:15 The Crowd Deciphered: A computational simulation model of human navigation

A huge challenge is to simulate tens of thousands of virtual pedestrians in real-time where they pro-actively and realistically avoid collisions with each other and with obstacles in their environment. I’ll address a framework and software solution that handles this challenge.


But why do we need to simulate a crowd? Some case studies will show that simulations can be used to decide whether crowd pressures do not build up too much during a festival; to find out how to improve crowd flow in a train station; to plan escape routes for use during a fire evacuation; or to study a range of scenarios during an event. Finally, I’ll elaborate on a real-time crowd management system we’re currently investigating.


Dr. Roland Geraerts, Assistant Professor, Crowd Simulation – Information and Computing Services, Utrecht University


15.15-15.45 How our faces are increasing customer spend for airports and retailers

For years, major airports have been generating revenue through enhanced customer analytics. Until now, these methods have been inaccessible for many industries due to limitations in the available technology. With recent innovations, the doors have opened for retailers and other organisations to truly harness the power of accurate demographic data, allowing them to optimise the experience for their customers and ultimately drive profitable consumer behaviour – along with personalised and differentiated customer experiences.


Simon Meyer, Managing Director, Human Recognition Systems


15.45-16.00 Chairman’s Closing Remarks